Integrations
Outlook (Email) Integration
Connect an Outlook mailbox so your agent's environment receives new email sent to it.
Overview
Once connected, new messages sent to the mailbox are delivered to your agent as they arrive, and processed like any other conversation — including using its own tools to take action. Connecting uses a secure OAuth flow — Meebly never stores your Outlook credentials directly.
Prerequisites
- An Outlook or Microsoft 365 mailbox you have permission to connect.
- A Meebly Agent to receive messages sent to the mailbox.
Setup Steps
There are three ways to reach this setup, depending on whether Outlook is already connected in your environment and where you start from:
Starting fresh
Open your agent's Integrations tab and click the Email (Outlook) card. Click Connect Outlook, sign in, and approve access. You'll land back on that page with the option to enable the channel for your agent.
Outlook already connected, from Integrations
If Outlook is already connected in your environment (e.g. an agent uses it as a tool already), open your agent's Integrations tab and click the Email (Outlook) card as usual — it detects the existing connection and skips straight to enabling the channel, no sign-in needed.
Outlook already connected, from Tools
Alternatively, open the Tools tab, find the Outlook connection, and choose Use as Email Channel from its menu. This takes you to the Integrations tab and straight to enabling the channel, same as above.
Current Limitations
- Each connected mailbox can only back one agent's email channel at a time. To give different agents their own inbox (e.g. a support agent and a separate escalation agent), connect a separate mailbox for each.
Need Help?
Contact support at founders@meebly.ai. Include your environment ID and a description of the issue.